How can we help?

Yes. Select “I need design help” and explain the function, available space and mating parts. You may attach a sketch or reference image, but it is optional.

Send a STEP model and a matching PDF drawing where available. Include quantity, material, finish, critical dimensions and the delivery destination.

Choose “Help me choose” in the inquiry. Explain the application and environment so the options can be reviewed against the function of the part.

We provide a quotation within 24 hours. Estimated delivery is 3–7 days after the order, drawings and required upfront payment are all confirmed: full payment for new customers or the agreed deposit for returning customers. Returning customers pay the balance before shipment.

The published inquiry service stores attachments privately. Files are used for project review; the notification email contains file names rather than the drawings themselves. Discuss an NDA before sending restricted files.

Name the document and the features or tests it must cover in the inquiry. Its availability, scope and cost need to be agreed before the order.

First response within 12 hours. Our team is available 24/7. Quotation within 24 hours. Design completed within 12–48 hours.

Estimated delivery in 3–7 days after your order, drawings and required upfront payment are all confirmed. New customers pay in full; returning customers may pay the agreed deposit, with the balance paid before shipment. Expedited service is available. Confirm the destination and delivery arrangements with your quotation.

Manufacturing orders start at 100 pieces per part number. Quantities for different parts are counted separately. Design-only projects are quoted separately.

Pay in USD or EUR by bank transfer using the PingPong payment instructions provided with your invoice. New customers pay in full in advance. Returning customers may pay an agreed deposit, with the remaining balance due before shipment.

You may cancel your order unconditionally if no payment has been made and production has not started. For a paid order that has not entered production, we itemize documented design, material and outside-service costs already incurred and refund the unused balance. A deposit is not automatically forfeited. Once production has started, we first confirm whether work can stop, then document completed work, work in progress and non-returnable material costs for written agreement.

Freight is quoted separately. Our default is DAP to the named delivery address, Incoterms® 2020: we arrange carriage and export clearance; you arrange import clearance, pay import duties and taxes, and unload the goods at destination. DDP may be quoted separately where the destination clearance and tax arrangements can be fulfilled.